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ITSM Update

IT Service Management Project Highlights:

  • The IT Service Desk is preparing to support additional services and onboard IT service groups.
  • The Remedy team is onboarding new users and determining the next module for deployment at Cornell.
  • The knowledgebase project RightAnswers¬†is preparing for an IT Service Desk pilot followed by the self-service launch in early 2013.
  • The Managed Desktop program is working with early adopters and positioning itself to launch two of its three planned tiers of service this fall.
Full details @ ITSM Update: October 2012 | Cornell IT News.
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